A New Era of Financial Services
Abstract
In the wake of 2020, global economies are navigating an era of unchartered digitization amidst challenges from climate change to social injustice to distrust in public institutions. There’s no question that we are living through transformative times and as the world moves forward, it’s critical to understand the various shifts taking place—in culture, public health, individual psychology, and the
global economy. To succeed, businesses can’t continue with their pre-pandemic ways of thinking. David Chubak, CEO of Citi Retail Services, shares the key trends Citi is watching and how they will inform the ways leaders will need to rethink their approach to growth, service and innovation in the decade ahead.
Bio
David Chubak is Head of Citi Retail Services, serving as the chief executive of a leading provider of private label and co-branded consumer and commercial credit card products across the U.S. and Canada. Citi Retail Services also provides retail industry expertise, including transaction data analytics, and fully integrated marketing and loyalty programs. The business services millions of accounts for many iconic brands, including Best Buy, ExxonMobil, Macy's, Shell, The Home Depot, and Wayfair among others. Before assuming this role, David was Head of Retail Banking, where he led all Retail channels (the Branch Network, Wealth Management, Mortgage and Small Business), as well as Product Management, Segments and Risk Management, to drive transformation, scale and growth. David joined Citi in April 2013 as the Global Head of Productivity, working for CEO Mike Corbat. His responsibilities included setting challenging strategic goals for all of Citi's products, geographies, and functions, and working closely with Citi's operating committee to deliver against its top priorities. David began his career at McKinsey & Company, where he was a Partner in the New York Office and leader in the Global Banking and Real Estate practices. At McKinsey, David helped some of the world's leading global institutions on matters of strategy, operations, organization, digitization, and sustainability.
